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Talk It Out: Best WordPress Live Chat Plugins for Easy Customer Access Posted: 17 Nov 2014 06:00 AM PST The focus of this article is to provide you the best WordPress live chat plugins that you can use in your websites without any difficulties. There are many reasons to why using a live chat plugin will benefit your WordPress site or blog. For example, If you have a theme developing website, you are going to be asking the people to invest their dollars for your product. It's only fair that you make yourself available to visitors to answer any questions that they may have. A research showed that having a chat feature on your site can increase the conversions by 44 percent! Here are some benefits that you can have by adding a chat plugin to your site: Live chat is convenient for the customers and provides an immediate access to help. Live chat cuts down your expenses by lowering average interaction costs. It increases the efficiency by allowing live chat representatives to handle multiple chats simultaneously. Live chat increases sales by immediately taking the customers through your product and sorting out any confusion they have that can make or break a sale. Live chat gives you an edge on your competitor. According to a study, the cost savings and convenience for customers and staff make live chat a viable option for your business today as a freelancer. So without delaying any further, here are some of the best free and premium WordPress live chat plugins that freelancers can use in their business. Free WordPress Live Chat Plugins Free live chat plugins bring a two-way communication with your visitors on site. You can easily host your own live chat sessions, interact with visitors and boost sales without needing any of third party Javascript. However, a few free live chat plugins have some limitations such as you can't log-in the chat room automatically, no full screen chat, and no Youtube video. But, as far as the chat goes, these free plugins are excellent to try! 1. Bankcle Chat Bankcle Chat is a WordPress plugin that provides a reliable, highly customizable, and economical platform for live chat. Besides giving live support to customers, it also keeps you updated regarding your site visitor activity and tracking. You can also view the demographic and technical information of visitors. Bankcle can be easily integrated and configured, and automatically activates the free plan for your own account. 2. ClickDesk Live Support This WordPress plugin is one of the fastest live chat services available. ClickDesk allows the web visitors to click to call and voice chat with you (website owner) directly from the browser. Visitors can also dial the local access numbers available in 40+ countries. You can manage your emails and offline chats with new integrated help desk. Agents can answer live chats and calls from online agent panel through Google Talk and Skype. 3. WP ChatBlazer This plugin allows you to embed the Chatblazer application to chat on a WordPress page. You can post with an easy to use shortcode. You can host your own chatroom on your blog for interacting with your audience. It has an easy-to-use interface that allows users to video chat, chat by sending instant messages, and share all types of media. 4. Video Chat Plugin This plugin is highly flexible and supports and rooms, moderators, private messages, and public and private video chat, etc. It is BuddyPress-compatible, and automatically adds the avatars to user profiles in the video chat. It is simple to install and compatible with all search engines. 5. Flexy Talk Flexy talk plugin allows you to get started with chatting to the Facebook fans and site visitors. You can easily do it from any device, including the mobile and tablets, etc. You can create a free account and enjoy unlimited chats with your visitors. 6. Acobot Live Chat Acobot plugin displays chat widget on your website, behind which is an intelligent virtual robot that can automatically say hello to every visitor on your site. This plugin can capture their email addresses or phone numbers for you. Also, it can answer their questions and address their concerns. This 24/7 customer help can turn your visitors into paying customers. 7. Vivocha Activation Tool This is a multi-channel communication platform for the websites. This plugin can be used to assist customers during their visit, provide support, and answer questions. There is no coding skill required for it. This plugin will enable Callback, VoIP, and Video on your website. Also, it includes fully customizable graphics and real time analytics. 8. Formilla Live Chat This plugin allows you to chat with your visitors with a clean and easy to use interface. You can respond to chats from your iPhone, or Android device. You can also enable the proactive chat to trigger live chat automatically with visitor after some defined seconds. 9. Live Chat by OggFlow This plugin lets you easily add beautiful live chat to your site or blog. You can handle all the live chats, emails, tickets, Facebook and Twitter feeds. You can easily modify the look and feel of this plugin with custom CSS, logos, and messages. 10. Chat With this chat plugin, you can bring two-way chat to your website. You can host your own live sessions, interact with your visitors and boost your sales without taking help from third party JavaScript or other codes. Chat plugin allows you to add a site wide-chat window in the bottom corner of your site. You can also add chat to any blog post or page, and answer support questions. Premium WordPress Live Chat Plugins Premium Live Chat plugins have no limitation at all; you can do whatever you like with your chatroom. These plugins make your site look more official. Top plugins help you in building your brand reputation for your products. By getting the reputation as a people-pleaser and as a business that value its customers can go a long way in making a good impression. All these premium plugins are a must for you! 1. Live Chat Live chat uses Ajax technique instead of Web Sockets because it is simple and works on all major browsers. No more server modifications with this live chat plugin. It works perfectly with PHP 5 servers and WordPress. Some of the features are: More than one operator can reply the same user's question Visitors can fill out contact form when all operators are offline Email notifications when visitor logs in a chat. The plugin is available in US$17. 2. Visitor Chat This plugin is fully featured real-time chat for your WordPress website. This plugin has a window-based client out of the box. Without having to visit the admin interface, you will be notified from your Windows tray from where you can start chatting straight away. Some of the features are: Adaptable templates and translations Easy integration and use Clear administrator chat interface This plugin will cost you US$33. 3. WordPress Live Chat This plugin provides real time chat for the customer support. The plugin has a 3-way widget embedding including auto, shortcode, and a WP widget. It also provides high quality emoticons and avatars. Some of the features are: Multiple operators and guests chatting Initial 'welcome' messages after guest logs in Message views auto-updating their relative delivery time This plugin is available in US$28. 4. Chat X Chat X answers the support questions, and solves the technical problems and product defects on your website easily. You can easily customize your chat skin, and change the colors to fit your website look and feel. The plugin runs on Firebase technology to make your chat faster and reliable. Features are: 50 users can chat at one time SSL support More than one operator can reply the same user's question The plugin will cost you US$24. 5. Rhino Live Support This plugin provides premium customer service for your visitors. It allows you to have unlimited operators and departments, invite website visitors, transfer customers, track IP location, and advanced statistics, etc. It also includes customer feedback form, star rating and extended statistic. Features are: Unlimited Standard Responses End Conversation as an operator Send any conversation to any email address This plugin is available in US$24. Conclusion There you have it: plenty of WordPress Live Chat plugins to choose from. All these plugins have something little different to share with you. Start making interactions and start converting your visitors into buying customers. What's your favorite chat plugin? If you think I missed any important plugin that should be on the list, please do share it with us in the below comment section.

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